1. About us

These Terms and Conditions govern your use of our website and your purchase of any of our services.

In these Terms, "we", "us" and "our" means Get Coaching Pty Ltd (ACN 622 877 585, ABN 37970981212), trading as Architect2Entrepreneur™. "You" means the person purchasing or using our services.

Our contact details are set out in section 20.

2. Agreement to these Terms

By booking, purchasing or participating in any of our services, or by downloading any of our free materials, you agree to these Terms. If you do not agree, please do not use our services.

If you are booking on behalf of an employer or another organisation, you confirm you are authorised to accept these Terms on their behalf.

3. Our services

We provide career and business coaching services to architects and design professionals. What is included in each service is described on the relevant page of our website at the time you buy it. Our services currently include the following.

Architect Clarity Scan™ — a complimentary diagnostic consultation, delivered by video call.

Decoder Advantage™ — one private session of approximately ninety minutes, delivered by video call and recorded. It also includes your written Decoder Profile, sent within 48 hours of the session, the session recording, your next three moves, and the supporting materials described at the time of purchase.

Architect Expert™ — a six-week implementation program. It also includes a one-to-one clarity call, membership of the Architect Expert Inner Circle, and access to monthly group question and answer sessions.

Architect Indispensable™ — a private coaching program of twelve tailored sessions of approximately sixty minutes each, delivered by video call. It also includes a kick-off call, membership of the Architect Expert Inner Circle, and access to monthly group question and answer sessions.

Architect Advantage Series™ — free and paid webinars and online events.

Free resources — including the ebook Useful Everywhere, Recognised Nowhere and other downloadable materials.

We may change, add to or withdraw services at any time. Where you have already paid for a service, we will deliver what you paid for, or refund you if we cannot.

4. Bookings and scheduling

Sessions are booked through our online booking system and confirmed by email. A booking is confirmed only once you receive that confirmation.

Rescheduling. You may reschedule a session at no cost by giving us at least 48 hours notice before the scheduled start time.

Late changes and non-attendance. If you cancel or reschedule with less than 48 hours notice, or do not attend a scheduled session, the session is treated as delivered and the fee is not refundable. We may waive this at our discretion, and we will always do so where the cause is genuine illness, bereavement or emergency.

If we reschedule. If we need to move a session, we will give you as much notice as we reasonably can and offer you an alternative time. If no alternative time works for you, we will refund the fee for that session.

Technology. Sessions are delivered by video call. You are responsible for having a working internet connection and a quiet place to take the call. If a session is materially disrupted by a failure on our side, we will reschedule it or refund it. If it is disrupted by a failure on your side, we will do our best to accommodate you but the session may be treated as delivered.

5. Fees and payment

Fees are quoted in Australian dollars and are stated on the relevant page at the time of booking. Fees include GST where we are required to charge it.

Fees are payable in full at the time of purchase unless we agree otherwise in writing. Payment is processed by our third party payment provider. We do not store your card details.

Payment plans. We do not currently offer payment plans. If we ever agree one with you in writing, the instalments together represent the full fee for the program, and all instalments remain payable regardless of how many sessions you use.

Prices. We may change our prices at any time. A change will not affect a booking you have already paid for.

6. Access to sessions, materials and the Inner Circle

Architect Indispensable™. Your twelve sessions are yours to use within twelve months of your purchase date. We will help you schedule them at a pace that suits you. Sessions not used within that period expire and are not refundable, unless you were prevented from using them by something we did, or by circumstances we agree were outside your control. We will always be reasonable about this, and if you are dealing with illness, bereavement or an emergency, tell us and we will extend the period.

Architect Expert™. The program runs over six weeks. Your access to the program materials continues for as long as we operate the program.

Architect Expert Inner Circle and monthly question and answer sessions. These continue for as long as we operate them. We may change how they run, move them to a different platform, or close them, and if we close one we will give you at least thirty days notice. Membership is personal to you and cannot be shared or transferred.

7. Refunds and cancellations

Different services have different refund arrangements, because they are delivered differently. These arrangements are in addition to your rights under the Australian Consumer Law, which are described in section 15 and which we cannot exclude.

Architect Clarity Scan™. This is provided at no cost, so no refund applies.

Decoder Advantage™. The session is delivered in full on the day. If we reach the end of the ninety minutes and you do not have a positioning statement you can use, tell us before the session ends and we will refund your fee in full. Rescheduling is covered by section 4.

Architect Expert™. We offer a 30 day money-back guarantee. If within thirty days of your purchase date you decide the program is not right for you, email us at [email protected] and we will refund your fee in full. You do not need to give a reason.

Architect Indispensable™. We offer a 30 day money-back guarantee on the same basis. If within thirty days of your purchase date you decide the coaching is not right for you, email us at [email protected] and we will refund your fee in full. You do not need to give a reason.

For both programs, we will process approved refunds within ten business days to the original payment method. After thirty days, fees are not refundable. If you take a refund, your access to any remaining sessions, program materials and the Architect Expert Inner Circle ends on the date we process it.

Paid webinars and events. Refundable up to seven days before the event. Not refundable after that, but you may transfer your place to someone else by telling us in writing beforehand.

If we cancel. If we cancel a service and cannot offer you a reasonable alternative, we will refund you in full.

If you are a consumer in the United Kingdom or the European Union

If you are a consumer resident in the UK or the EU, you have a statutory right to cancel a distance contract within fourteen days of entering into it, and to receive a refund. This right applies in addition to everything above, and where it conflicts with anything above, this right prevails.

Starting before the fourteen days are up. Our services are usually delivered quickly, and often within that fourteen day window. If you want us to begin before the period ends, you must expressly ask us to, and acknowledge that:

- once the service has been fully performed, you lose your right to cancel; and

- if you cancel after we have partly performed, you must pay a proportionate amount for what has already been supplied.

You give that request and acknowledgement by ticking the relevant box at checkout. We will confirm it to you in writing. If you do not give it, we will not begin delivery until the fourteen days have passed.

How to cancel. Email us at [email protected] within fourteen days with a clear statement that you are cancelling. You do not need to give a reason. We will refund you within fourteen days of receiving your notice, using the same payment method you used, less any proportionate amount payable for services already supplied at your request.

8. Your responsibilities

Coaching only works if you participate. You agree to:

- attend sessions you have booked, on time and prepared;

- give us honest and accurate information about your circumstances;

- do the work agreed between sessions;

- make your own decisions about your career, your business and your finances; and

- treat us, and other participants in group settings, with respect.

You remain solely responsible for the decisions you make and the actions you take.

9. No guarantee of results

We do not guarantee any particular outcome.

We cannot and do not promise that you will obtain a promotion, a pay rise, a new role, new clients, a particular income, or a successful business. Coaching outcomes depend on many things outside our control, including your own effort, your circumstances, your industry and your market.

Any examples, case studies, testimonials or results described on our website, in our materials or during our services are illustrations of what some clients have achieved. They are not a promise, a projection or a guarantee of what you will achieve.

Nothing in this section limits the consumer guarantees described in section 15.

10. Nature of our services

Our services are career and business coaching. They are not:

- financial product advice, investment advice or credit assistance;

- legal advice;

- accounting or taxation advice;

- migration advice;

- recruitment or employment agency services; or

- psychological, medical or mental health treatment.

We are not licensed to provide any of the above and nothing we say should be relied on as such. Where you need that kind of advice, please consult a licensed professional.

If at any time you are experiencing significant distress or a mental health difficulty, we may pause coaching and suggest you seek appropriate professional support. We do this out of care, not judgement.

11. Intellectual property

All content we create remains ours. This includes our website, the ebook Useful Everywhere, Recognised Nowhere, our workbooks, slides, recordings, frameworks, questions, methods and written materials.

Our trade marks include Architect2Entrepreneur™, Architect2Entrepreneur Institute™, Architect Decoder™, Fast-Track the Architect's Dream™, Architect Clarity Scan™, Decoder Advantage™, Architect Expert™, Architect Indispensable™ and Architect Advantage Series™.

When you buy a service or download a free resource, we give you a personal, non-transferable licence to use the materials for your own professional development. You may not:

- copy, share, resell, publish or distribute our materials;

- share your program access, login or Inner Circle membership with anyone else;

- record any session without our written permission; or

- deliver, teach or reproduce our methods or frameworks as part of your own paid or unpaid offering.

Your material. Anything you create during our work together, including your own positioning statement and plans, belongs to you. Your Decoder Profile and your session recording are yours to keep and use for your own purposes, but not to publish or distribute.

Testimonials. If you give us a testimonial or feedback, you agree we may use it in our marketing, with your first name, last initial and professional title, unless you tell us otherwise in writing.

12. Confidentiality

What you tell us in a session stays between us. We will not disclose your personal or business information to anyone else, except:

- where you ask us to, or agree to it;

- to our own service providers, as described in our Privacy Policy;

- where we are required to by law; or

- where we reasonably believe disclosure is necessary to prevent a serious and imminent threat to someone's life, health or safety.

In group settings, including the Inner Circle and monthly question and answer sessions, we ask all participants to keep what others share confidential. We cannot control what other participants do, so please use your judgement about what you share in a group setting.

13. Recordings

Sessions we record for you. Decoder Advantage™ sessions are recorded and the recording is provided to you. If you would prefer we did not record, tell us before the session starts.

Group sessions. We may record group sessions, webinars and question and answer sessions so participants can watch them again. If we do, we will tell you beforehand and you can turn your camera off or stay off the recording.

Recordings are for your personal use only and must not be shared, published or distributed.

You may not make your own recording of any session with us without our written permission.

14. Conduct in group programs and the Inner Circle

We want our programs to be places where capable people can be honest about being stuck. That requires everyone to behave well.

We may remove you from a group program or from the Inner Circle, without refund, if you harass, bully, discriminate against or abuse another participant or us, or if you repeatedly disrupt sessions. We will tell you why, in writing.

15. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Among other things, this means our services must be provided with due care and skill, must be fit for the purpose we said they were for, and must be supplied within a reasonable time.

If we fail to meet one of these guarantees, you are entitled to a remedy. For a major failure, you may cancel the service and receive a refund of the unused portion, or compensation for the reduction in value. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time, and if it is not fixed, to cancel and receive a refund.

You may also be entitled to compensation for other reasonably foreseeable loss or damage.

Nothing in these Terms excludes, restricts or modifies any right you have under the Australian Consumer Law. Where anything in these Terms is inconsistent with that law, the law prevails and the inconsistent part does not apply.

16. Our liability

Subject to section 15, and to the extent the law allows:

- our total liability to you for any claim connected with our services is limited to the amount you actually paid us for the service the claim relates to; and

- we are not liable for indirect or consequential loss, including loss of profit, loss of income, loss of business opportunity, or loss of data.

Nothing in this section limits our liability for death or personal injury caused by our negligence, or for fraud, where the law does not permit that limitation.

17. Ending the arrangement

You may stop using our services at any time. Section 7 explains what that means for fees you have paid.

We may end our arrangement with you, on written notice, if you breach these Terms, if you do not pay, or if we reasonably believe the coaching relationship is no longer productive or safe. Where we end it for a reason that is not your fault, we will refund the unused portion of what you have paid.

18. Changes to these Terms

We may update these Terms from time to time. The version that applies to you is the one published on our website when you made your booking or purchase. We will publish the date of the current version at the top.

19. General

Governing law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you are a consumer resident in the United Kingdom or the European Union, this does not deprive you of the protection of any mandatory consumer law of the country you live in, and you may bring proceedings in your own courts.

Resolving problems. If something goes wrong, please contact us first at [email address]. We will genuinely try to sort it out with you before anything more formal is needed.

Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply.

Entire agreement. These Terms, together with the details set out at the time of your booking, are the whole agreement between us about our services.

Force majeure. Neither of us is responsible for a delay or failure caused by something genuinely outside our reasonable control. If that happens, we will reschedule or refund.

20. Contact us

Get Coaching Pty Ltd trading as Architect2Entrepreneur™ ACN 622 877 585 · ABN 37970981212

Email: [email protected]

Postal address: 13 Neirbo Avenue Hurstville NSW 2220